Use an address which is not likely to change over time. Select Personal…Families, click the Buy Now button and sign up.LastPass Families is not a substitute for company/work password management, but can be used for your work passwords that are not shared with other staff (ie that use your personal work email address). Each family member can link their personal LastPass vault to their LastPass work account (if they have one) so you can search both work and personal from the same screen.Can also setup and share Folders with selected family members to share items.Each family member has their own password vault, not visible to other members.Save and manage passwords, credit card and bank account details an secure notes.What Is LastPass?Īllows up to 6 family members to share one subscription for around $72/year (or free for some business subscription users). Part 2 below should then be followed by you and each family member. This first section will help the family administrator get started. How To Check If A Suspicious Email Is Safe.What to do if your iPhone is lost or stolen.Multi-Factor Authentication for Everything.Step 6: Add the LastPass Browser Extension to Chrome/Edge/Firefox.Step 5: Install the LastPass Mobile App.Step 4: Setup LastPass SMS Account Recovery.Step 2: Setup LastPass Emergency Access.Step 1: Setup LastPass Dark Web Monitoring.Once You’re Logged Into Your Personal LastPass Account.Now you can feel confident about knowing what to do should a user approach you after forgetting their master password. Be sure to remind them about using a passphrase as their master password!Īs you can see, the Super Admin Master Password Reset Policy is one of the best tools available to LastPass admins. Once the user logs in with the temporary password, they’ll be prompted to create a new master password for themselves. You’ll be prompted to create a new, temporary password for the user, which you’ll need to communicate to them – LastPass does not send the temporary password by email. Follow the steps to activate the Super Admin policy for their account. When the employee comes to you asking for help, go to the admin dashboard’s policy section. Life happens, and users forget their master passwords. Activate the “Super Admin Master Password Reset Policy”. You will need to delete the user’s account for them to start over. If the user never logged in through the browser extension (or the mobile app), account recovery won’t be possible. Not only does the browser extension allow LastPass to browse intelligently with the user, it also securely stores account recovery data so the master password can be reset on the user’s device. The best way to use LastPass is by installing and logging in through the browser extension. Ensure all employees are using the browser extension. It’s an ideal way for users to ask questions up front.This is also the perfect time to teach them about creating a strong master password, preferably as a “passphrase” that is secure but easy for them to remember. When you’re rolling out LastPass to employees, host lunch and learns or virtual trainings where employees can learn what LastPass is, the basics of how it works, and what your expectations are when they’re using it. Training certainly takes time and resources from the IT team, but the pay-off is worth it. Train employees when you first deploy LastPass. That’s why we recommend doing this from the start! It’s just one of the many policies we recommend familiarizing yourself with for a better LastPass experience. You can still turn it on after the fact, but if a user hasn’t logged in after the policy was enabled, your admin account will not yet have permission to use the recovery keys. ![]() By turning it on before onboarding, you’ll ensure the recovery keys are securely enabled for your account for every employee. The policy can be turned on in the admin dashboard. With the right planning, you might even avoid it to begin with! Turn on the “Super Admin Master Password Reset Policy”.īefore you start onboarding employees, be sure to activate the policy that will allow you (and other admins, if designated) to administratively reset master passwords. One of the most common questions helpdesk staff hear is: “How can I reset my LastPass maste r password?!” Here’s how we recommend handling that question. We also discussed best practices for increasing employee satisfaction with the service. We shared our tips for reducing calls related to LastPass. In our recent LastPass Enterprise Master Class, we talked through some of the most common LastPass questions heard by our customers’ helpdesk teams. Either way, employees will undoubtedly come to you with questions and concerns. Or you might be part of a large helpdesk team. ![]() You might be the sole IT person wearing lots of hats. As you roll out LastPass, it’s important to feel confident in helping employees with their new password manager.
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